Our Privacy Notice applies to the personal data that Raw Gym collects and uses.
References in this Privacy Notice to “Raw Gym”, “we”, “us” or “our” means Raw Condition Limited (a company registered in Ireland and registered office at 2 Burton Hall Road, Sandyford, Dublin 16, Ireland) We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018, Data Protection Act 1998 and any other applicable European data protection legislation.
Categories of data we collect:
We may collect and process the following categories of information about you:
|Your title, name and surname, and your contact details (email address and/or telephone number)
The company you work for/represent (if contact is on behalf of company, or relying on company for special benefit)
|When you join our club
When you visit our club
When you make a booking trial
When you request information about our services via email/call/website
When you take part in one of our events
|Information about your health, if you have a medical condition that may affect your treatment or use of the club (please see “special categories of personal data” below for more information)
|When you provide us with this information before an out/set, group exercise class
|Your date of birth, company, postal address (optional) and bank details
|When you join our club or change your details
|Payment card details
|When you purchase Raw gym products or services
|Your site visits & CCTV*
|When you visit our sites
|Raw Gym + app
|To gain access to Raw Gyms
|The communications you exchange with us (for example, your emails, letters, calls, or logs of face to face interactions)
|When you contact Raw Gym or you are contacted by Raw gym
|When you reply to our requests for feedback or participate in our customer surveys
|Your preferred types of exercise/interests
|When you choose to provide this information to a member of our team, while creating or managing your preferences on your online account
|Information about how you use our website
|When you navigate on our website
|Information that relates to your Raw Gym membership (for example if you have a corporate discount or annual/monthly membership)
|When you obtain, renew or cancel your Raw gym membership
Special categories of personal data:
In the course of providing services to you, we may collect information that is considered “special categories of personal data” e.g. completion of a health questionnaire prior to a workout. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.
How and why we use your personal data
To fulfil contractual obligations and provide our services to you
Club membership is a contract between Raw gym and each individual member, so we may require your personal data, in order to issue you a membership unique to you, to allow you club access and enable us to verify your identity when necessary. Members are required to download the Raw Gym Plus app and follow the steps to ensure the app set up correctly.
To communicate with you and manage our relationship with you
We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications. Examples of these include; changes to pricing structure or unplanned club closures.
We will also use your personal data to contact you after you have visited the club as a guest, made a booking for; a class, sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other members and guests.
Having a named company contact for our suppliers and/or corporate accounts means we can communicate more efficiently with you for payment purposes or with any account queries. As a named company contact at a company in the vicinity of one of our sites means we can liaise with you directly to negotiate benefits and offers exclusive to your employees and keep track of any negotiations.
If you attempt to join online or make a booking, then you leave our website before this has been finalised, we may contact you in order to help you easily complete your transaction.
To personalise and improve your customer experience
We may also collect information on how you use our website, which pages of our website you visit most, which classes you attend/book and what services you use/purchase, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.
To raise awareness and enable you to share your achievements with others, we post photos and/or videos on social media, of any special events or challenges that we organise. Please be aware that if you take part, you may be included in these.
To inform you about our news and offers that you may like
As part of our service, we will email you with club news and offers that we have negotiated for our members and guests. If you do not wish to receive this additional information, you can; opt out at point of sale, visit the member login area online and amend your mailing preferences www.rawgyms.com choose the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.
As a previous member, we may contact you up to 24 months after your membership end date, if we have a re- joining offer exclusive to previous members.
If you have not made a purchase from us, we will only contact you via SMS/email/phone with updates, such as; offers and events IF you have consented to this (with the exception of direct response to a query). You can ‘unconsent’ to contact at any time choosing the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.
To improve our services, for administration purposes and to protect our business interests
The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development.
To comply with any other legal obligations.
Other – CCTV
Raw Gym have CCTV installed in public areas (not changing areas). Recordings are stored on a secure server for a maximum of 1 month for the purpose of security.
Sharing your personal data
Your personal data may be shared with other companies within our Group. Ashbourne Management system for the processing of monthly direct debits and Stripe for initial payments or additional products in the club.
We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
- Your employer or health club benefits provider, if your membership is via a corporate scheme and Raw Gym invoice them for your membership subscriptions.
- Bank/credit or debit card companies – in order to process your payments for services.
- Credit control company – with prior notification, should contracted membership subscriptions or payment for goods or services become overdue (as per our T&C’s).
- Web servers/website providers – hosting/storing some personal data.
- IT support company – able to access some information to assist with IT issues.
- Social media site – hashed email matched to account to create custom audience file
- Profiling company – some of your data may be temporarily shared to ensure relevance of marketing communication and profiling to enhance our targeting
In addition to the categories of recipient listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which Raw Gym may be subject.
Data transferred outside the EU
Some of the companies we use for our apps are situated in other countries; therefore, some data may be transferred to countries outside the European Economic Area (EEA). Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.
Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.
As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where Raw gym discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.