Our Privacy Notice applies to the personal data that Raw Gym collects and uses.
References in this Privacy Notice to “Raw Gym”, “we”, “us” or “our” means Raw Condition Limited (a company registered in Ireland and registered office at 2 Burton Hall Road, Sandyford, Dublin 16, Ireland) We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018, Data Protection Act 1998 and any other applicable European data protection legislation.
Categories of data we collect:
We may collect and process the following categories of information about you:
| Your title, name and surname, and your contact details (email address and/or telephone number) The company you work for/represent (if contact is on behalf of company, or relying on company for special benefit) |
When you join our club When you visit our club When you make a booking trial When you request information about our services via email/call/website When you take part in one of our events |
| Information about your health, if you have a medical condition that may affect your treatment or use of the club (please see “special categories of personal data” below for more information) | When you provide us with this information before an out/set, group exercise class |
| Your date of birth, company, postal address (optional) and bank details | When you join our club or change your details |
| Payment card details | When you purchase Raw gym products or services |
| Your site visits & CCTV* | When you visit our sites |
| Raw Gym + app | To gain access to Raw Gyms |
| The communications you exchange with us (for example, your emails, letters, calls, or logs of face to face interactions) | When you contact Raw Gym or you are contacted by Raw gym |
| Your feedback | When you reply to our requests for feedback or participate in our customer surveys |
| Your preferred types of exercise/interests | When you choose to provide this information to a member of our team, while creating or managing your preferences on your online account |
| Information about how you use our website | When you navigate on our website |
| Information that relates to your Raw Gym membership (for example if you have a corporate discount or annual/monthly membership) | When you obtain, renew or cancel your Raw gym membership |
Special categories of personal data:
In the course of providing services to you, we may collect information that is considered “special categories of personal data” e.g. completion of a health questionnaire prior to a workout. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.
How and why we use your personal data
To fulfil contractual obligations and provide our services to you
Club membership is a contract between Raw gym and each individual member, so we may require your personal data, in order to issue you a membership unique to you, to allow you club access and enable us to verify your identity when necessary. Members are required to download the Raw Gym Plus app and follow the steps to ensure the app set up correctly.
To communicate with you and manage our relationship with you
We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications. Examples of these include; changes to pricing structure or unplanned club closures.
We will also use your personal data to contact you after you have visited the club as a guest, made a booking for; a class, sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other members and guests.
Having a named company contact for our suppliers and/or corporate accounts means we can communicate more efficiently with you for payment purposes or with any account queries. As a named company contact at a company in the vicinity of one of our sites means we can liaise with you directly to negotiate benefits and offers exclusive to your employees and keep track of any negotiations.
If you attempt to join online or make a booking, then you leave our website before this has been finalised, we may contact you in order to help you easily complete your transaction.
To personalise and improve your customer experience
We may also collect information on how you use our website, which pages of our website you visit most, which classes you attend/book and what services you use/purchase, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.
To raise awareness and enable you to share your achievements with others, we post photos and/or videos on social media, of any special events or challenges that we organise. Please be aware that if you take part, you may be included in these.
To inform you about our news and offers that you may like
As part of our service, we will email you with club news and offers that we have negotiated for our members and guests. If you do not wish to receive this additional information, you can; opt out at point of sale, visit the member login area online and amend your mailing preferences www.rawgyms.com choose the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.
As a previous member, we may contact you up to 24 months after your membership end date, if we have a re- joining offer exclusive to previous members.
If you have not made a purchase from us, we will only contact you via SMS/email/phone with updates, such as; offers and events IF you have consented to this (with the exception of direct response to a query). You can ‘unconsent’ to contact at any time choosing the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.
To improve our services, for administration purposes and to protect our business interests
The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development.
As part of our GDPR, privacy policy 2022 all expired membership account data will be deleted within the first 24 - 72 hours of expiring membership with Raw, unless instructed otherwise. If you wish to keep your data with Raw you will need to do so by contacting members@rawcondition.com.
To comply with any other legal obligations.
Other – CCTV
Raw Gym have CCTV installed in public areas (not changing areas). Recordings are stored on a secure server for a maximum of 1 month for the purpose of security.
Purpose of CCTV
- Ensure the safety and security of our members, visitors, and staff.
- Prevent and detect crime and anti-social behaviour.
- Assist in the effective management and operation of the gym.
- Protect our property and assets.
Scope
This policy applies to all employees, members, visitors, and contractors at Raw Condition Limited.
- CCTV System Description
- Our CCTV system comprises fixed cameras located throughout the premises.
- CCTV cameras are positioned to capture images that are relevant to the purposes stated above.
- The system operates 24 hours a day, 7 days a week.
The processing of CCTV footage is necessary for the purposes of legitimate interests pursued by Raw Gyms, which include ensuring the safety and security of individuals and property.
Data Protection Principles
In line with GDPR, we adhere to the following principles:
- Lawfulness, Fairness, and Transparency: We process CCTV footage lawfully, fairly, and transparently.
- Purpose Limitation: CCTV footage is collected for specified, explicit, and legitimate purposes.
- Data Minimisation: Only footage necessary for achieving the stated purposes is collected.
- Accuracy: We ensure that CCTV footage is accurate and kept up to date.
- Storage Limitation: Footage is retained only as long as necessary for the purposes it was collected.
- Integrity and Confidentiality: We implement appropriate security measures to protect CCTV footage.
Retention Period
CCTV footage is retained for a maximum of 30 days, after which it is securely deleted unless required for an ongoing investigation or legal proceedings.
- Access and Disclosure
- Access to CCTV footage is restricted to authorised personnel only.
- Footage may be disclosed to law enforcement agencies where required by law.
- Individuals have the right to request access to CCTV footage that contains their personal data, subject to verification of identity and other legal considerations.
Individual Rights
Under GDPR, individuals have the following rights regarding their personal data:
- Right of Access: Individuals can request access to their personal data.
- Right to Rectification: Individuals can request correction of inaccurate personal data.
- Right to Erasure: Individuals can request deletion of their personal data in certain circumstances.
- Right to Restrict Processing: Individuals can request restriction of processing in certain circumstances.
- Right to Object: Individuals can object to the processing of their personal data.
Sharing your personal data
Your personal data may be shared with other companies within our Group. Ashbourne Management system for the processing of monthly direct debits and Stripe for initial payments or additional products in the club.
We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
- Your employer or health club benefits provider, if your membership is via a corporate scheme and Raw Gym invoice them for your membership subscriptions.
- Bank/credit or debit card companies – in order to process your payments for services.
- Credit control company – with prior notification, should contracted membership subscriptions or payment for goods or services become overdue (as per our T&C’s).
- Web servers/website providers – hosting/storing some personal data.
- IT support company – able to access some information to assist with IT issues.
- Social media site – hashed email matched to account to create custom audience file
- Profiling company – some of your data may be temporarily shared to ensure relevance of marketing communication and profiling to enhance our targeting
In addition to the categories of recipient listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which Raw Gym may be subject.
Data transferred outside the EU
Some of the companies we use for our apps are situated in other countries; therefore, some data may be transferred to countries outside the European Economic Area (EEA). Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.
Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.
As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where Raw gym discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.